Privacy Policy

1. Information We Collect

We collect information that helps us create your account, accept orders, arrange delivery, process payments, provide support, and keep Supidoo secure.

• Account details: name, mobile number, email address, login details, saved preferences, and account settings. We use your mobile number to verify your identity using one-time passwords (OTP), secure your account, and communicate regarding your orders.
• Delivery details: saved addresses, delivery instructions, pin codes, city, and approximate or precise location when you allow location access.
• Order information: cart items, order history, substitutions, cancellations, refunds, invoices, delivery status, ratings, and feedback.
• Payment information: payment method type, transaction status, payment reference IDs, refunds, wallet or UPI metadata, and billing details. Payment transactions are securely processed by trusted third-party payment providers. Supidoo does not store complete card numbers, UPI PINs, passwords, or banking credentials.
• Support information: messages and issue details you send to support, plus related account and order information needed to resolve your request. The current customer app does not collect photos or documents from your camera or gallery.
• Device and app information: information our servers may receive when you use the app, such as IP address, app version, and operational logs used for security, reliability, and fraud prevention. The current customer app does not include a third-party crash-reporting or analytics SDK.
• Communication preferences: in-app choices for WhatsApp and SMS order updates.

2. Permissions Used by the App

The current Supidoo customer app requests the following device permission:

• Location (while using the app): optional, and only while the app is in use. We use it to check delivery serviceability, suggest your current address, find a nearby store, and support live order tracking. We do not request background location. You can deny location access and enter or search for an address manually.

The current customer app does not request:

• Camera or photos: we do not access your camera or photo library.
• Push notification permission: we do not send device push notifications. Order and delivery updates may be sent by WhatsApp or SMS according to the preferences you set in the app.

You can control location permission from your device settings. Denying location may limit automatic address detection until you select an address yourself.

3. How We Use Information

• Create, manage, and secure your Supidoo account.
• Process orders, payments, cancellations, and refunds.
• Pick, pack, dispatch, deliver, and track your orders.
• Communicate order updates, delivery changes, support replies, policy updates, and service messages.
• Personalize product recommendations, saved addresses, offers, and the app experience.
• Detect, prevent, and investigate fraud, abuse, unauthorized access, payment risk, and safety issues.
• Improve Supidoo services, app performance, product selection, logistics, customer support, and business operations.
• Send promotional offers only where permitted by law and your communication preferences.
• Comply with tax, accounting, consumer protection, law enforcement, and other legal obligations.

4. How We Share Information

We do not sell your personal information. We share information only when needed to provide Supidoo, operate our business, or comply with law.

• Stores, sellers, and fulfilment teams: to prepare and fulfil your order.
• Delivery partners: to pick up, deliver, and contact you about your order.
• Payment partners: to process payments, refunds, wallet transactions, fraud checks, and payment disputes.
• Technology and service providers: for cloud hosting, database, payment processing, maps, security, and communication services needed to operate Supidoo.
• Professional advisors and authorities: when needed for audits, legal advice, regulatory compliance, legal claims, law enforcement requests, or to protect rights and safety.
• Business transfers: if Supidoo is involved in a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate safeguards.

5. Data Collection Summary

For Google Play Data Safety, the current customer app collects the following, depending on the features you use:

• Personal information: name, mobile number, email if stored with your account, and delivery address.
• Location: approximate and, if you grant permission, precise location while using the app. Location is not collected in the background.
• Financial information: payment method type (such as UPI or cash on delivery), purchase history, refund status, and payment gateway reference IDs. We do not collect full card numbers, UPI PINs, or banking passwords.
• App activity: searches, cart activity, orders, and in-app actions needed to place and track orders.

The current customer app does not collect:

• Photos or videos from your device.
• Camera captures.
• Device push-notification tokens (we do not use push notifications).
• Crash reports or analytics events from a third-party SDK.

We share data with stores, delivery partners, payment providers, and infrastructure providers only as needed to fulfil orders, process payments, prevent fraud, and operate the service.

6. Cookies, Analytics, and Similar Technologies

We may use cookies on our website to keep the site working and understand basic traffic. In the customer app, we use local device storage to keep you signed in and remember preferences such as WhatsApp and SMS settings. The current customer app does not use a third-party analytics, advertising, or crash SDK. You can control website cookies through your browser settings.

7. Data Security

We use reasonable technical and organizational safeguards to protect personal information, including encryption in transit, access controls, monitoring, secure development practices, and limited access based on business need. No online service can be guaranteed to be completely secure, but we work to protect your information and respond to security issues responsibly.

8. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Account information is generally kept while your account is active.
• Order, invoice, tax, payment, refund, and dispute records may be retained for legal, accounting, tax, fraud prevention, and consumer protection reasons.
• Support records may be retained to resolve issues, improve service quality, and maintain an audit trail.
• Operational server logs may be retained for a limited period for security, reliability, and fraud prevention.

9. Your Choices and Rights

Subject to applicable law, you may request to access, correct, update, export, or delete your personal information. You may also withdraw consent where processing is based on consent, or opt out of promotional communications.

• You can update certain account details, addresses, and preferences in the app.
• You can manage WhatsApp and SMS update preferences in the app.
• You can delete your account from within the Supidoo customer app (Account → Account Privacy → delete account), or by emailing supidoosupport@gmail.com. We may retain limited records where required for legal, tax, accounting, fraud prevention, dispute resolution, or safety reasons.

10. Children's Privacy

Supidoo is intended for users who can legally place orders and make purchases. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Supidoo, please contact us so we can take appropriate action.

11. International Transfers

Supidoo and its service providers may process information in India and other countries where our infrastructure, support teams, or service providers operate. When information is transferred or processed outside your region, we use appropriate safeguards as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as posting the updated policy on our website or app and updating the "Last updated" date. Your continued use of Supidoo after an update means you accept the revised policy, where permitted by law.

13. Contact Us

For privacy questions, data requests, account deletion requests, or complaints, contact:

• Supidoo
• Email: supidoosupport@gmail.com
• Address: Supidoo, Gorakhpur, 273001, Uttar Pradesh